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who sit in glass houses ...
Category: Consultant by: Matthias Hundt
procontra tested together with the AFW Association financial services e. V.
the quality of consumer advice centers on the telephone. Astonishing result: The otherwise required by
like free financial service quality standards were not achieved
. A consultant was moving on the edge of a crime.
Finanzhai Ever since the video, the fronts between the commission and the consultants
hardened consumer centers. The Consumer Baden-Württemberg, in the
on its website and on YouTube to find the video clip of the Distributorship flat rate the interest on your own
Customer denied and accused them pure act of fee levels. In order to avoid such conflicts of interest that do not pass an independent (fee) advice. Thus the consumer centers also strongly campaigned for their own fee-based advisory services. This is available among others with questions about retirement and insurance. procontra AfW and it took some claim to be able to determine what added value does the phone advice to the consumer centers. Served as a model client, the profile of a student who expects soon
€ 10,000 from a maturing life insurance. The corresponding insurance industry had already contacted him several times, um die weitere Verwendung des Betrags zu besprechen. Vor einem solchen Termin wolle er jedoch unabhängigen Rat einholen, so die Legende. Mit der Frage, wie das Geld nun am sinnvollsten verwendet werden sollte, wandten wir uns an die einzelnen Verbraucherzentralen der Bundesländer. Die Beratung. In Nordrhein-Westfalen meldete sich ein Herr Schneider (Name durch die Redaktion geändert). Konfrontiert mit unserem Anliegen, wies er zunächst darauf hin, dass es verschiedene Produkte je nach persönlichem Bedarf gebe. Klar, und jeder freie Finanzdienstleister würde aus diesem Grund zunächst den persönlichen Hintergrund des Kunden ausleuchten. Doch Fragen bezüglich unseres Alters oder möglicher Pläne blieben ungestellt. Damit verstieß the consultant directly opposite the house checklist of NRW consumer. This overview provides information on the web, among other things about what makes a reputable consultant. In point 3 it says: The consultant considers the overall financial situation. That did not NRW consultant. Instead, Schneider delivered after two minutes of talk time with a savings account a solution to our problem
. According to point 2 and 5 of the NRW Checklist reputable consultants are primarily aims and any items in the foreground. The recommendation of a product should only be based on the goals and desires. Both were also in the further course of not requested. Then we explained Schneider, what would be expected in a meeting with the insurance company: "The company will try to sell you an insurance policy again. So that they earn the most money and the customer, conversely least. "This allegation was very reminiscent of the sweeping
Finanzhai videos. Schneider added: "An insurance company will be made as palatable as that you almost can not say no. Formed for the sale and offer that with which they earn the most money. "The bottom line remains for products with such cost structures, a yield of 0 percent. Norman Wirth, law and lawyer specializing in insurance law while AfW Board, said: "The reminded even in direct consultation to the unspeakable polemical Finanzhai video and shows the actual Unqualified the alleged consultant. Such argumentative
platitude can only crafty one language. That the life insurance, including a substantial part of corporate and private pension provision remained totally unmentioned. "
The possible offense. We gave Schneider, an indication that somewhere there are still a stock portfolio, and raised the question whether shares would not be a more attractive alternative. "This is then connected with risk," it said at first. Of which this is dependent, remained unclear. Much more Schneider swung again the cost of the thighs. ". The company, the management of shares in a fund can pay as much as is left for you as a customer almost nothing" The mention of the costs may still have been appropriate, but with the following statement could Schneider have committed a crime:
"The best and cheapest option would be for you to imitate the company and themselves to buy a few defaults. Then you would have your own funds, "the clear recommendation was to buy individual stocks. Reminder: If our risk-taking would be suitable for this, whether we know in principle on how stocks (funds) system works and what the advantages and disadvantages of this wave, stopped before completely outside. "In our opinion, the rules of the MiFID
(FRUG) on consulting activities of consumer organizations of the countries apply. This is the case when the counseling activities requiring a license as investment advice under section 1, paragraph 1 a set of 2 No. 1a Banking Act (the Banking Act) and article 2, paragraph 3, No. 9 WpHG (Securities Trading Act) were to be considered. We consider as an association for the given. In particular, since the advice is free of charge and can be assumed that a
is cross-subsidization of other sectors of the consumer centers, is of a commercial and therefore subject to authorization likely activity, "said Wirth.
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